Refund Policy
At PrimeShed.shop, we strive to ensure that our customers are satisfied with their purchases. Please read our refund policy carefully to understand your rights and obligations.
1. Damaged or Faulty Deliveries
If you receive a damaged or faulty item, please contact us within [number] days of receipt. We will arrange for a replacement or refund. To process your request, we may require proof of the damage or fault, such as photographs or a detailed description.
2. Change of Mind
We do not accept returns or provide refunds for change of mind. Please ensure that you carefully review your order before making a purchase.
3. Used Articles
Used items cannot be returned. All returned items must be in their original condition, unused, and with all original packaging and tags intact.
4. Return Process
To initiate a return for a damaged or faulty item, please follow these steps:
- Contact our customer service team at xyz.com or call us at 03400974855 within [number] days of receiving your order.
- Provide your order number, details of the item, and proof of the damage or fault.
- Our team will guide you through the return process and provide you with a return authorization if applicable.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
6. Shipping Costs
Shipping costs for returning items are the responsibility of the customer, except in cases where the item is damaged or faulty. In such cases, we will cover the return shipping costs.
7. Contact Us
If you have any questions about our refund policy, please contact us at xyz.com or call us at 03400974855. We are here to assist you.